Business English | Planning & Negotiating

In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.

Course Learning Objectives

• Negotiate strategically in formal and informal settings
• Identify and resolve customer issues after a negotiation has taken place
• Evaluate and compare services and features of two venues
• Plan a business event using negotiation skills
• Write an announcement for a business event after selecting a venue

13
درس
70
فایل
293
دقیقه

پیش گفتار

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آنچه در این دوره خواهیددید.
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Week 1-Lesson 1 Leaving A Voicemail

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Lesson Vocabulary List1
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Introduction to Wendy Asplin, Instructor for Course 3
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Course Overview
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Leaving a Voicemail
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Content and Vocabulary for Leaving a Voicemail

Week 1-Lesson 2 Describing And Comparing

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The Edgewater Hotel
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Lesson Vocabulary List2
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Describing a Service, Part 1
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Interview with Holly Reynolds, Edgewater Hotel
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Describing a Service, Part 2
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Comparing Services, Part 1
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Scenario- Comparing Venues
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Comparing Services, Part 2

Week 1-Lesson 3 Making and Communicating Decisions

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Lesson Vocabulary List3
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Making Decisions
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Scenario- Making a Decision 1
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Vocabulary
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Scenario- Making a Decision, 2 - University of Washington - Coursera
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Scenario Summary
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Communicating Decisions

Week 2-Lesson 1 Negotiating Effectively

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Vocabulary List1
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Introduction to Negotiating Effectively - University of Washington - Coursera
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Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
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Negotiation Strategies
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Scenario- Phone Call #1
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Scenario- Phone Call #2
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Successful Negotiation
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Cultural Differences in Negotiation
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Summary

Week 2-Lesson 2 Negotiating Language & Proposals

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5The Art of Persuasion
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Vocabulary List2
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Negotiating Language
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Scenario- Making a Proposal
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Details of a Proposal
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Negotiation Guidelines
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Persuasion
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Science Of Persuasion

Week 2-Lesson 3 Negotiating by Email

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Vocabulary List3
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Guidelines and Language Negotiating by Email
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Being Clear in Negotiations by Email
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Week 2 Summary

Week 3-Lesson 1 Describing a Problem

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Vocabulary List1
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Handling Problems
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Describing Problems
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Language and Guidelines for Describing a Problem

Week 3-Lesson 2 Dealing with Problems

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Vocabulary List2
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Introduction to Dealing with Problems
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Guidelines and Language for Identifying and Initial Response to Problem
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Interview with Holly Reynolds about Customer Service

Week 3-Lesson 3 Responding To A Problem

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Vocabulary List3
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Responding to a Customer Problem Example
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Language for Resolving Problems

Week 3-Lesson 4 Following Up on Problems

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Vocabulary List4
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Following Up on a Problem, Part 1
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Following Up On A Problem, Part 2

Week 4-Lesson 1 Planning Events

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Vocabulary List1
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Planning Events
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Interview with MOHAI
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Organizing An Event, Part 1
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Scenario- Planning Meetings
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Organizing An Event, Part 2
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Making A To-Do List

Week 4-Lesson 2 Announcing Events

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Vocabulary List2
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Introduction To Announcements
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Writing a Formal Event Announcement
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Writing an Event Announcement

Week 4-Lesson 3 Writing A Conference Announcement

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1Washington State Tourism Network
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Vocabulary List3
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Introduction To Writing Announcements
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The Language of Conferences

اساتید دوره

دانشگاه وارتون

مدرسه وارتون دانشگاه پنسیلوانیا (به انگلیسی: School of the University of Pennsylvania ) قدیمی‌ترین و معتبرین مدارس بازرگانی و مدیریت و اقتصاد جهان است.در حقیقت در رشته های مدیریتی و اقتصادی رتبه 1 دنیا را در اختیار دارد (رتبه های بعدی متعلق به مدرسه بازرگانی هاروارد و MIT است).

این مدرسه متعلق به دانشگاه پنسیلوانیا، از دانشگاه‌های خصوصی آیوی لیگ، بوده، و در سال ۱۸۸۱ تأسیس و در شهر فیلادلفیا قرار دارد.

این مؤسسه در خارج از ایالات متحده نیز (همانند دوبی) برنامه‌هایی دارد

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